Refund & Cancellation Policy

directinapp offers a free plan you can use without any payment. You can try the core features before deciding to upgrade, so you know what you are paying for.

Paid plans are billed in advance for the plan period you choose (for example monthly or yearly). Prices are shown in Indian Rupees and are exclusive of applicable taxes.

You can cancel a paid plan at any time from your account settings. When you cancel, your plan stays active until the end of the period you have already paid for, and it is not renewed after that.

Because you can evaluate the product on the free plan before upgrading, paid plan fees are generally non-refundable for periods that have already started.

If you were charged in error, charged twice, or could not use the service due to a fault on our side, contact us at [email protected] within 7 days of the charge and we will review your case and issue a refund where appropriate.

Approved refunds are returned to the original payment method through our payment provider. It can take a few business days for the amount to appear, depending on your bank.

For any billing or refund question, email [email protected].